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You know that finding good people and keeping them on your staff is a critical, ongoing effort. According to Gallup, one key for keeping people engaged in your business might be sending them out of your office.

That sounds counter-intuitive. But Gallup pioneered the employee engagement movement in the late 90s, created new tools for measuring and managing employees, and has remained a leader in employee engagement. They've got a little expertise in this arena. And Forbes is well aware of Gallup's valuable contributions. So finding the helpful article from Renee Morad about the State of the American Workplace report is no surprise.

On the other hand, the results from the survey might raise some traditional nine-to-five eyebrows.

To wit: when 60-80% of the week is spent working outside the office, employee engagement ratings go up. Similarly, employees working onsite for a traditional work day are now simply outnumbered by those working variable times and locations. For millennials these alternative schedules seem to be an expected outgrowth of contemporary tech. And a majority of the 15,000 adults surveyed for the Gallup report said they value choosing their work schedule enough to change jobs for it.

Clearly this aspect of modern business needs to be acknowledged in your company policies, but having a policy doesn't help much if you don't have the technology to back it up. If a manager says people can work from home, but when those people are at home they can't work, it's a serious problem. Progressive employers need to ensure that company tech isn't too far behind each employee's personal tech. This includes infrastructure and software as well as protocols.

Remote access and mobile apps are some of the features that clients value most in aACE 5. This cross-platform business management software for Mac and PC can be deployed in the cloud and accessed in the office, the warehouse, and at home. In addition, our FileMaker foundation has made it easy to develop mobile apps to increase your team's productivity. Instead of loading up the full aACE system on an iPad or other tablet, your personnel can work in a responsive, light-weight module. This streamlines work for counting inventory and picking items for customer orders. The time clock, expenses, and CRM apps also make it easy to take care of business wherever your team is at. In addition, the data from these mobile apps is automatically routed back into the aACE central system, keeping your entire company engaged and in the loop.

"Without much training, you can logically understand how aACE fits into your work environment. The program is user friendly and easy enough for our whole staff, with varying levels of technical skills, to embrace." ~ Lili Hall, President, KNOCK

Outside the workplace, your staff are customers for a variety of businesses. Each of these companies is seeking to capture customer attention, catering to them with cutting-edge technology. When your people see what contemporary technology can do, it changes their view of what tech should do — including the tech at your workplace.

This affects every business, even if you're not in the IT industry. If your company's tool sets aren't up to par, it can create friction in your business processes. This can complicate interactions between staff and your clients, slowing down customer service and eroding customer success efforts. The bottom line is that modern organizations need to be technologically similar to the consumer digital world.

How can you tell if your technology is assisting or obstructing your staff? The following 10 factors from a ZDNet.com write-up by Dion Hinchcliffe can help you gauge your standing:

1. Devices and applications get rapid upgrades — The operating systems and applications in your workplace are upgraded regularly.
2. Search tools that work — Your internal systems help your staff find the info they need; a strong link-ecosystem takes advantage of meta-data and feedback from user search behavior to bring an information structure similar to the Internet into the organization.
3. Social, chat, and rich-media tools — You provide lightweight communication and collaboration tools to remove organizational barriers.
4. Mobile apps that use what smart devices can do — Taking advantage of the unique power that smart mobile devices bring to bear (location, spatial orientation, optimization for touch, lightweight integration with popular productivity tools and social networks, voice interfaces, discoverability).
5. Applications that are 'consumerized' for easy use — In other words, they don't need to be great or continue to get better, once they get in the door. Ease of use, and therefore usability, is often compromised significantly in order to meet feature checklists. The best apps are enjoyable, effective, and simple to use (and yes, have the best data/functionality as well).
6. Purchasing options that are hassle-free - Up-to-date companies are able to work with online finance services, such as PayPal or Square.
7. Communication policies that account for user preferences — Personnel, as well as customers, can choose to use communities, networks, channels, forums, and apps that work the best for their current needs.
8. Internal data-sharing that has no artificial barriers — Agile companies provide lightweight file sync and sharing tools for their teams, such as Box or Citrix ShareFile.
9. Digital services with a high level of availability — Contemporary cloud services are distributed and redundant so that the best tools are often available 99.99% of the time (less than an hour of downtime in a year).
10. Work processes that leverage today's digital modes and business models — Consumers are accustomed to digital tools that enable them to work in new ways (for example, sensors that create data streams, systems to capture and process ambient data about manufactured objects, wearable technologies, dashboards, notifications, and visualizations). Your customers and your staff expect the same capabilities.

These tech elements don't involve anything that's bleeding-edge. Buzzwords about big data, wearable tech, or enterprise gamification are not what's at issue. Instead, these items mark a realistic minimum for contemporary businesses. Competent IT helps your company remain competitive, attract talent, and create value for your clients.

Many items in this list of recommendations are supported with aACE 5. This comprehensive, yet cost-effective accounting-ERP-CRM suite helps maximize your business velocity. Built with FileMaker, aACE can be easily customized to integrate unique business insights from industries such as professional services, wholesale distribution, and light manufacturing. Check out how aACE helps create a workplace where employees love getting things done.

"I would recommend aACE to anyone who wants to eliminate their time spent troubleshooting problems with other programs. We have twelve users and a day doesn’t go by that someone doesn’t comment on how much they appreciate this program." ~ Claire Wade, Director of Operations, Skip Gambert & Associates

Beginning April 1, 2017, Amazon is charging sales tax for deliveries in all 45 states that collect this tax. What does Amazon's decision mean for your company, both in the short and long term? The taxation erxperts at Avalara have summed up the implications for the owners of small and mid-sized businesses.

The ripple-effects of Amazon's decision can be organized into three categories: impact on other ecommerce sellers, on Amazon’s third-party sellers, and on state tax policies.

For other ecommerce platforms, Amazon's decisions have little direct effect. While the de facto leader in online shopping has a lot of sway in many areas, requirements for sales tax is regulated by state legislators. And other prominent ecommerce sites, such as eBay, continue to enforce sales tax only where they clearly have nexus.

For third-party sellers that partner with Amazon, the answer is slightly more complex. Amazon's decision doesn't directly control these sellers' obligations; however, working with Amazon's warehouses and fulfillment centers creates nexus. For example, a company in California might not have a presence in Kansas, but if their property is stored in an Amazon center in Kansas, that company has nexus in Kansas. Another angle of impact here is on smaller sellers who have transactions so small that it isn't worth the state's effort to trace and enforce sales tax issues. But collectively these small sellers number more than 100,000 and account for at least that many dollars/year. Amazon's decisions might make it easier for state governments to hold these small businesses accountable for sales tax obligations.

For state legislators, the Amazon decision again has very little direct impact. But this shift might renew their interest in pursuing increased funds for their coffers. Several states have already created laws to expand nexus obligations to include affiliations (i.e., out-of-state sales tax responsibility when they have a relationship with an in-state counterpart), click-thru connections (i.e., tax responsibility due to referrals from in-state businesses), and economic levels (i.e., responsibility simply for doing a certain amount of business within that state). Other states may follow these approaches.

The common theme here is apparent: Amazon's decision doesn't directly control any other organization. However, the current details of various state legislation may already be applicable to your company.

To avoid costly audits, it's vital for a business to carefully monitor taxation policies and obligations. Unfortunately, these requirements fluctuate often, yet never generate resources for you to invest in tracking the changes. This makes it important to consider out-sourcing sales tax tracking. Avalara offers several options to help businesses with this chore.

To further ease the burden, aACE 5 is designed to integrate with AvaTax, linking sales tax details to your entire accounting, CRM, and ERP suite. Our cross-platform business software is built on FileMaker, making it mobile and highly customizable. For more information on how the aACE team can help your small or medium-sized business, explore our web site: aacesoft.com.

"Having dealt with numerous software companies over the years, I was used to bad customer service and just thought that was the norm. The folks at aACE Software turned that idea on its head, as they are responsive and thorough and have made sure everything they do is done right." — Cory Elliot, Founder and President, Troy Filters Ltd.