A Stable, Proven Solution for a Fast-Paced Manufacturing Business

A Stable, Proven Solution for a Fast-Paced Manufacturing Business

Posted inManufacturers, Success Stories
“Not a day goes by that someone doesn’t comment on how much they appreciate this program.” -Claire Wade, Director of Operations, Skip Gambert & Associates

When Skip Gambert & Associates contacted the developers of aACE, they were in a day-to-day battle with their existing solution. It was unstable, did not accommodate their fast-paced manufacturing operations, and yielded unreliable data. Their experience with previous systems was not much better. Moving to aACE made a huge difference.

CHALLENGES & aACE SOLUTIONS

Order Entry

The large volume of shirts made each week necessitated that order entry be quick and painless, and it had to feed directly into their inventory system to reduce delays related to stock shortages. aACE is a fully-integrated business management solution that’s fast and easy to use.

Inventory Management

Tracking inventory for thousands of items, including rolls of fabric, left the managers at Skip Gambert & Associates with a daunting task. Inventory usage per shirt had already been estimated fairly accurately, but knowing when inventory was low or certain items were out of stock often came as a surprise. aACE tracks inventory in real-time so you always know what you have on-hand.

Production

Skip Gambert & Associates uses several manufacturing tools specific to clothiers, but none of those offered solutions for managing overall production or quickly accessing data crucial to providing a high level of customer service. If a customer called to inquire about the status of an order or to request a change, a time-consuming process ensued. aACE is an all-in-one solution offering a 360° view of your business so you and your customers always have the information needed.

Accounting

Skip Gambert & Associates needed to easily tie together their order management, production, and procurement solutions to accurately calculate cost and revenue levels by individual order, by customer, as well as overall business by day, week, month, or year. aACE's accounting software is fully integrated with the CRM and ERP portions of the solution so that you always have an accurate picture of your company’s finances.

RESULTS

Streamlined Operations

The Director of Operations at Skip Gambert & Associates worked closely with aACE developers to automate and streamline their operations as much as possible to eliminate waste and improve production efficiency.

Improved Customer Service

Each shirt‘s production status is now displayed on the order line item, allowing customer service to quickly report the status of an order to an inquiring customer. Customers are also emailed automatically at pre-set intervals, allowing them to be easily updated on their order’s progress.

Simplified Order Processing

Users can now move a shirt into the production stage with a single click, saving them a substantial amount of time. Additionally, the status of an order is automatically updated based on the production status of each line item.

Faster Shipping

Orders are automatically marked “Ready for Shipping” when all shirts have completed production. The shipping department builds shipments by client, facilitating batch shipments, and shipping an order automatically closes it.

Credit Card Integration

By integrating credit card processing with aACE+ XCharge, Skip Gambert & Associates was able to save time by eliminating the need to process credit cards using a separate, standalone terminal located on the other side of the office. Now every user has a virtual terminal right inside the order window, saving the equivalent of 150+ hours per month.

IN THEIR OWN WORDS

Here is what Claire Wade, Director of Operations at Skip Gambert & Associates, has to say about their aACE implementation:

"For too many years we suffered the inadequacies of 'canned' programs. We worked with programs that weren't stable, and others that simply couldn't offer us the ability to extract information necessary to operate efficiently. We had priced 'custom' programs from a variety of vendors, all ranging in cost from $25,000 to $100,000. It was dreadfully discouraging.
"We were familiar with FileMaker and I contacted them about our situation. They referred us to aACE. Some 10 months after going live with aACE, we are all absolutely thrilled with the accuracy and stability of this program. To date our numbers are correct, from the yardage on our shelf to the money in the bank. This in itself makes the program incredible and invaluable.
"I would recommend aACE to anyone who wants to eliminate their time spent troubleshooting problems with other programs. We have twelve users, and a day doesn't go by without someone commenting on how much they appreciate this software."

 

Do you or someone you know need a change from one-size-fits-all ERP tools? Check out our feature highlights to learn more about whether aACE business management software for Mac and PC can help accelerate your company.

Gable Finds Time with aACE+ DayBack Calendar

Gable Finds Time with aACE+ DayBack Calendar

Posted inManufacturers, Service Providers, Success Stories, Top Posts
“The results of implementing the calendar have been overwhelmingly positive. Everybody benefits from “real time” scheduling allowing us to see down to the nth degree what resources are available for any project at any time. The calendar solved the lack of visibility issues we were having.”
– Jimmie Wolfe, Director of Field Operations, Gable

Gable provides visual solutions that attract, engage and direct people to properties, buildings, places, and spaces through the integration of architectural and graphic elements that include signs, digital displays, audiovisual, media and lighting. Its custom signage that is manufactured in-house requires a complex production and installation schedule. However, when it came to scheduling projects, there wasn’t much visibility across the company and rapid decision-making was challenging. When spreadsheets weren’t cutting it, the aACE+ DayBack calendar integration saved the day by allowing users to see exactly what their day, their week, or their month looks like.

CHALLENGES & aACE SOLUTIONS

Behind-the-Times Spreadsheets

As the last link in the chain from order to delivery, the Installation team is responsible for delivering an order to the customer exactly how they want it – and when they want it. Director of Field Operations Jimmie Wolfe and his crews kept track of which orders were assigned to which resources using spreadsheets saved on a shared drive. These were cumbersome to access and time-consuming to keep updated. The aACE+ DayBack calendar now gives them up-to-the-minute visibility into what resources are scheduled where, allowing them to plan installations quickly and accurately.

Surprise Orders

Under the previous system, Jimmie sometimes wouldn’t know an order was coming until a physical copy arrived in his office. At that point, he would manually enter it into a spreadsheet, prioritize and filter the spreadsheet, and then go back and manually remove the order once it was done. With up to a dozen work orders coming in each day, this was a burdensome task. And if the spreadsheets weren't up to date, Jimmie or a member of his team would have to physically track down colleagues to find out what resources were and weren’t available. With aACE+ DayBack he can see an order coming as soon as it’s entered into the system and know precisely what resources are available to fulfill it, giving him more time to plan ahead.

Confused Customers

When a customer places an order, they typically like to know when it’s going to arrive. That sounds like a simple question, but under Gable’s previous scheduling system they often had no simple answer. Sales representatives in the field would have to call the office to find out whether an installation crew was available on the customer’s preferred date. And as orders moved from team to team, project managers had no way to easily track which step of the process they were in. aACE+ DayBack allows sales reps to give customers an immediate answer about when their order will be installed. And if a customer has questions about their order while it’s underway, project managers can see where in the fulfillment process it is and connect them with the relevant team.

RESULTS

Real-Time Visibility

The aACE+ DayBack calendar updates when a change is made to an order, giving users an immediate and accurate view into their own schedule and those of other teams. “It's pretty important for our account managers and our project managers to be able to see in real time what we're doing today, what we're doing tomorrow, or what just got completed,” Jimmie tells us. “The calendar is a window for the company to see exactly what was going on at any given time.”

Drag 'n' Drop Scheduling

With aACE+ DayBack, users no longer have to schedule sections of time just to manage their schedule. Now users can rearrange their calendars in seconds simply by dragging and dropping events from one date or resource to another. The calendar automatically updates the associated order record, making rescheduling as easy as clicking a button. This user-friendly system has been a big crowd-pleaser, especially among employees who were familiar with the previous system. Says Jimmie, “Everybody who's used this tool is ecstatic over it.”

Custom Resources by Department

Gable has currently rolled the calendar out to three teams, each with their own unique needs. Typically, a calendar has one static list of resources for the company, with users able to drag and drop events onto that shared list. Because Gable has different resources in each team, they worked with the aACE team on a custom solution allowing them to set a different resource list for each team that's using the calendar. “It's a nice feature to open up specific calendars on-the-fly for a specific team, see the resources, and set the schedule. That was a great addition,” Jimmie says.

IN THEIR OWN WORDS

Here's what Gable's Director of Field Operations, Jimmie Wolfe, has to say about the calendar:

“It's much easier for people to get the information they need when they need it. There is less time spent on admin tasks, and less walking around the building trying to get updates. Now you can just log into the module and see exactly what's happening. It’s a huge time-saver, really.
“Any business that uses a scheduling system should look into the aACE+ DayBack calendar. This aACE module can be tweaked to conform to different situations. For anybody that currently uses a calendar in their day-to-day operations, this module would obviously be helpful.
“So far there's been an overwhelmingly positive response from everybody at Gable that has seen and used the calendar. They want to see more of it right now, so we're in the process of spreading this through the rest of the company. Eventually we want to roll out our customized calendar to each of the half-dozen teams that can use it. In the teams that keep workflow schedules, it's a must-have. And it improves each time we roll it out, so the next team is getting a better, more user-friendly product each time we set it up!”

Do you or someone you know need a change from one-size-fits-all ERP tools? Check out our videos to learn more about whether aACE business management software for Mac and PC can help accelerate your company. And if you'd like to learn more about the aACE+ DayBack calendar integration, start with our calendar demo to see it in action.

Special EFX Runs 3 Businesses in 1 aACE Solution

Special EFX Runs 3 Businesses in 1 aACE Solution

Posted inManufacturers, Success Stories
“Most companies of our size buy a software package and change the way they run their business to fit the package. We have been lucky enough to work the other way. aACE started with a basic structure which was then tailored to our specific way of working.” – Peter Osborne, CEO, Special EFX Ltd., U.K.

For several years, Special EFX ran their business using a European ERP solution that they found to be unreliable, inconsistent, poorly supported, and inflexible. Driven by dissatisfaction with that software, they sought an integrated business solution built on FileMaker Pro, which they knew from experience had proven reliability. They made contact with the team at aACE through the FileMaker website and instantly knew that they’d found their solution. Special EFX began working with aACE in 2007, and since that time the product has evolved greatly. They have also been able to extensively customize their aACE solution to fit their particular business needs, which include operating three companies from the same database, supporting the use of multiple currencies, and accounting for European sales tax.

CHALLENGES & aACE SOLUTIONS

Stability

Prior to discovering aACE, Special EFX was using a product called Daybook, built on the 4D platform, which was no longer being updated. They found Daybook to be unreliable and inconsistent, with poor or no support when things went wrong; as a result the Special EFX staff had no confidence in the software and employee morale took a hit. aACE offers world-class support and frequent updates to ensure that it is always running at peak performance.

Customization

In addition to being unstable, Daybook could not be modified to suit Special EFX’s particular needs, which include multi-currency support, support for European VAT taxes, and other nuances of running three very different European businesses out of one solution. Instead, they had to rely on slow and clunky workarounds. aACE can be easily customized to fit almost any business.

Mac Environment

Special EFX is mainly Mac-based and had been using FileMaker Pro for many years. When they decided to replace their previous software, they knew their new solution had to be Mac-compatible. aACE is a cross-platform business management software for Mac and PC that's built in FileMaker.

RESULTS

All-in-One Solution

In addition to offering the full range of CRM software, aACE provided Special EFX with a fully-integrated financial suite giving real-time status updates on all of their accounts. This and other features give them a full view of their business all from one software solution.

A Tailored Fit

aACE was easily tailored to meet Special EFX’s specific operational needs, including support for multiple currencies and European sales tax, as well as detailed enhancements for their particular industry.

World-Class Support

The team at Special EFX has been thrilled with the support offered by aACE, which allows them to focus on managing their businesses instead of managing their software. aACE has direct IP access to Special EFX’s server for diagnostics and periodic upgrades, ensuring that their aACE solution will always run smoothly.

Increased Efficiency

By allowing Special EFX to focus on their business rather than their software, aACE has, as CEO Peter Osborne put it, “released [them] to make more money from [their] business.” Special EFX has doubled their sales in the last three years, but thanks to the high degree of automation provided by aACE, they’ve also been able to control and reduce pro rata staff costs.

Scalability

Special EFX now runs three very different companies — dealing in trophies, wind turbines, and trailers — from the same integrated aACE database, with plans to add even more.

IN THEIR OWN WORDS

Here is what Special EFX’s CEO, Peter Osborne, has to say about the results of the aACE software implementation:

"I cannot begin to tell you what a breath of fresh air this has been for us. Implementing aACE is the best thing we ever did. The solution evolves with us as our needs change.
[I would recommend aACE to] any SME who wants tight control, instant up-to-date information over all aspects of their business without the need to plough through acres of data, and optimal automation of all sales and functions, irrespective of Mac or Windows platforms. In short, I have no hesitation in fully recommending aACE as a truly great enterprise solution. We are truly proud to be part of the aACE family."

Download Special EFX, Ltd.’s Case Study.

Do you or someone you know need a change from one-size-fits-all ERP tools? Check out our videos to learn more about whether aACE business management software for Mac and PC can help accelerate your company.

Restylers’ Choice Sees Substantial ROI in 6 Months with aACE

Restylers’ Choice Sees Substantial ROI in 6 Months with aACE

Posted inDistributors, Manufacturers, Success Stories
I occasionally ask members of my team if they miss our old system or if they are happy we made the switch. The answer is always the same: ‘We should have done this a long time ago!’” -Doug Jacobs, President of Restylers’ Choice

aACE Software offered a unique opportunity to integrate state-of-the-art ERP software with Restylers’ Choice’s in-house solutions. By teaming up with aACE, Restylers’ Choice was able to eliminate two days worth of accounting work per month, free up 2,000 square feet of warehouse space, eliminate two conveyor belts, and reduce overall labor requirements by the equivalent of four full-time staffers, among other benefits, in just the first six months.

CHALLENGES & aACE SOLUTIONS

Inventory Management

Restylers’ Choice has four lines of business: traditional warehouse distribution, custom digital printing production, a custom paint department, and graphics installation services. On any given order a customer may purchase products from all four lines of business, and the fulfillment logic may be subject to complex interdependencies. Restylers’ Choice needed a solution that would automatically distribute orders to the relevant work order solutions. aACE’s inventory management software for Mac and PC can be customized to do it all.

Shipping

The Restylers’ Choice team needed a solution that would manage the interdependencies of complex orders and automatically generate invoices when orders were shipped. They may not be able to ship the off-the-shelf graphics kit until the custom painted spoiler is complete, for example. aACE features robust and flexible solutions for managing the pick, pack, and ship process.

Credit Card Integration

Restylers’ Choice needed a solution that would seamlessly charge clients’ credit cards when an invoice was generated and notify the shipping department when a card was declined so that the package could be held until an alternative method of payment was supplied. aACE’s payment dialog supports payment at point-of-sale, including fully PCI-compliant credit card processing.

RESULTS

Increased Efficiency In Operations

Taken together, aACE’s integration with Restylers’ Choice’s own in-house solutions have eliminated two days’ worth of accounting each month, freed up 2,000 feet of warehouse space, eliminated a conveyor belt in each warehouse, and reduced labor requirements by the equivalent of four full-time staffers.

Streamlined Inventory Management

aACE automatically distributes orders to the relevant work order systems. Inventoried items are distributed to a solution that manages the pick and pack process via hand-held devices, while made-to-order items are distributed to the solutions that manage custom digital printing production, painting, and graphics installation services.

Customized Interdependency and Delivery Logic

aACE takes into account various complex interdependencies to ensure that every order flows smoothly. For example, orders with a delivery type of “Ship With MTO” will wait until the made-to-order items are complete before shipping the order.

Shipping and Invoicing Automation

aACE shipments are integrated with NRG software, which provides seamless integration with FedEx, UPS, and USPS. Once a package is marked as shipped in NRG (which corresponds to the package being placed in an area designated for the courier’s next pick-up), aACE generates the corresponding invoice with the necessary shipping charges.

Seamless Credit Card Integration

Credit cards are preauthorized for the entire amount at the time the order is taken, and automatically charged as soon as the invoice is generated. In the event that a credit card charge fails, aACE sends a notification to the shipping department so that the package can be held until an alternative method of payment is supplied.

IN THEIR OWN WORDS

Here's what Doug Jacobs, President of Restylers' Choice, has to say about aACE:

"Looking back at our transition to aACE, I realize how smooth the process went. Having been on our past system for more than 10 years, you know there are going to be problems and pains in transition. I had trusted advisors warn me that it would require years to "get comfortable" with the new system. The reality is that we were up, running, and processing orders very easily the first day of business on aACE.
The biggest benefit I have personally noticed is our in-house ability to further integrate aACE with our own in-house systems and add new functionality as needed. The system is designed in a very intuitive and easy-to-understand way that allows us to push and pull data to and from aACE, providing the foundation for an even greater ROI throughout our organization as time goes on."

Download Restylers’ Choice’s Case Study.

Do you or someone you know need a change from one-size-fits-all ERP tools? Check out our videos to learn more about whether aACE business management software for Mac and PC can help accelerate your company.

For a Company Switching from Windows to Mac, aACE Offers Best of Both Worlds

For a Company Switching from Windows to Mac, aACE Offers Best of Both Worlds

Posted inDistributors, Manufacturers, Success Stories
“The support provided for aACE is nothing short of outstanding.” -Bumkee Kim, President, Janibell

When Janibell, formerly known as Sinclair Worldwide, called aACE, they knew they needed a new solution. Their current solution was slow, they wanted to grow their business using Mac hardware and software, and many aspects of their operations that could be automated required tedious data entry. Moving to aACE was the perfect solution. It offered substantial performance improvements, leveraged cross-platform technologies, and through customization the developers at aACE were able to automate many aspects of SWI’s operations that were previously manual.

CHALLENGES & aACE SOLUTIONS

High Performance

Prior to implementing aACE, Janibell was using a prominent order management software solution that fell short of their expectations. It was clunky, slow, and generally lacked the features necessary to meet their growing business needs. aACE is a flexible software solution that can be tailored to meet the particular needs of almost any business.

eCommerce Integration

Janibell’s previous software solution did not integrate seamlessly with their eCommerce solution, causing countless headaches as the staff had to manually move information between the two. aACE can be customized to integrate seamlessly with existing solutions to eliminate the need for messy and time-consuming work-arounds.

Mac Environment

As they began looking into replacing their old software solution, the team at Janibell also decided to convert their IT environment to Macs. They found that most solutions did not fit their needs and weren’t Mac-compatible, but aACE is a cross-platform business management solution for Mac and PC that can even run on both in one office. The team at aACE can also recommend Apple Authorized Service Providers that provide exceptional IT services for Mac-based business, making the transition even easier.

RESULTS

Streamlined Operations

aACE has automated many of the processes that Janibell staff used to have to do by hand, allowing them to streamline their retail operations. aACE integrates with their eCommerce solution so that orders created in both of Janibell’s websites are imported into aACE every morning, as are orders created manually by Janibell’s staff or downloaded from their call centers.

Fewer Lost Orders

Pending credit card transactions are created automatically. A Janibell employee posts all pending credit card transactions as a batch once or twice per day. This process is user-initiated so that Janibell’s staff can personally follow up with customers whose credit cards have failed, preventing Janibell from losing those orders. Transactions that are fully automated and processed via the website run this risk.

Automated Shipping

Shipping records are created automatically only when cards are successfully charged. This portion of the solution was customized to account for individually prepackaged products such that a quantity of “3” on an order creates three distinct shipment records. Shipping records are sent to a FedEx terminal periodically throughout the day. Janibell’s warehouse staff simply affix the labels to the prepackaged goods and place them for pick-up.

IN THEIR OWN WORDS

Here's what Janibell's President, Bumkee Kim, has to say about the results of their aACE implementation:

"aACE is a great all-around package that also offers flexibility and excellent design. The aACE user interface features a clean layout and shows that much thought and care went into the development of the software. We feel confident that aACE will serve Janibell for a long time."

Download Janibell’s Case Study

Do you or someone you know need a change from one-size-fits-all ERP tools? Check out our videos to learn more about whether aACE business management software for Mac and PC can help accelerate your company.

After 30 Years in Business, Vacutherm Inc. Finds Room to Grow with Help from aACE

After 30 Years in Business, Vacutherm Inc. Finds Room to Grow with Help from aACE

Posted inManufacturers, Success Stories
“After 33 years of being in business, we are on track to grow our revenue by 800% this year over last year. I could not accomplish that without this software.”
-Jim Parker, President and Owner, Vacutherm, Inc

 

For over 30 years, family-owned manufacturing business Vacutherm, Inc. had relied on a patchwork of custom databases and out-of-the-box solutions to run their day-to-day operations. Fed up with the inefficiency of multiple solutions, President and Owner Jim Parker sought a better way — and found aACE. Jim says that switching to aACE put his business in a position to expand: “I can say that using the software actually helped us learn how to do business more professionally.”

CHALLENGES & aACE SOLUTIONS

Multiple, Incompatible Solutions

Prior to using aACE, Vacutherm struggled with custom-built database systems and off-the-shelf accounting solutions that didn’t integrate with each other. Juggling up to four different software solutions at once resulted in a lot of wasted time and expensive errors that cost the business thousands of dollars. aACE is an all-in-one solution encompassing all aspects of a growing business in a single user-friendly package.

Expensive Customization vs. One-Size-Fits-All

Fed up with patchwork solutions, Vacutherm’s President and Owner Jim Parker commissioned an individual developer to build them a custom FileMaker database. After sinking $5,000 into the project and seeing little meaningful progress, he realized it was not going to work. Jim then considered purchasing an out-of-the-box solution, but could not find one that completely fulfilled Vacutherm’s needs. aACE can be easily tailored to fit the needs of most businesses, for a perfect fit at a reasonable price for growing companies.

No Room to Grow

After over 30 years in business, Jim knew that Vacutherm couldn’t expand without having a good software solution in place; his previous patchwork of solutions were not going to allow him to take his business to the next level. aACE is designed to grow with your small-to-midsize business, giving you the support you need to scale your business at the right pace for you.

RESULTS

A Comprehensive Solution

aACE offers integrated Accounting, CRM, and ERP software for a complete business management solution in one easy-to-use package. This has increased the accuracy and efficiency of Vacutherm’s business processes by eliminating the need for multiple solutions.

Fits Like A Glove

The aACE team spent time with Jim to learn about Vacutherm’s workflows before implementing their aACE solution. The team was able to meet Vacutherm’s needs with only minor customization, allowing Jim to focus on managing his business rather than managing his software.

Handles Growth Spurts With Ease

Over the last four months, Vacutherm has expanded from one employee to four and their revenue is poised to grow 800% from last year. Jim credits his new aACE solution with making this expansion possible.

Outstanding Support

From his first discussions with the team at aACE to implementation of his new solution and beyond, Jim has been thrilled with the white-glove service that aACE offers.

A Smooth Transition

Despite having several different systems to integrate, Jim found that importing his data into aACE was easy and says that the implementation process couldn’t have gone better.

IN THEIR OWN WORDS

Here is what Vacutherm President and Owner, Jim Parker, has to say about the results of the aACE software implementation:

"The implementation was flawless and respectful of our need to continue operating. It couldn’t have gone better. Even though we had many systems to integrate, the importation of our data was easy and the entire process was smooth and professional. I’ve never experienced as easy an implementation of anything like I experienced with the aACE team. I have recommended aACE to many of the manufacturers I work with in this industry and others. I think it could work for almost any type of business."

 Click here to download the full case study.

Do you or someone you know need a change from one-size-fits-all ERP tools? Check out our videos to learn more about whether aACE business management software for Mac and PC can help accelerate your company.

Redd Remedies Finds Cure for ERP Ills in aACE 5

Redd Remedies Finds Cure for ERP Ills in aACE 5

Posted inDistributors, Manufacturers, Success Stories

 

“Clearly the architecture of the aACE suite has been thought out very well. aACE is already helping us save hundreds of labor-hours each month.”
–Daniel Chapman, Founder and CEO, Redd Remedies

Redd Remedies, a manufacturer of nutritional supplements, aims to help consumers put their health in order—but their own technological health was deeply out of sorts. A friend from Vital Planet, a satisfied aACE client, recommended a simple solution: switch from NetSuite to aACE 5. Daniel did, and the result is a business as healthy as its products.

CHALLENGES & aACE SOLUTIONS

User-Unfriendly Interfaces

Training new employees to use the old software was a difficult and time-consuming task, and even experienced users like Daniel had trouble pulling reports. After making the switch to aACE, the entire staff was up and running in just two months. aACE’s custom reporting options are easy to implement and tailored to fit Redd Remedies’ workflow, and its user-friendly design means training new employees on the software is a breeze. Its drill-down, drill-around capabilities expose the entire chain of a single transaction, providing 360˚ visibility for the accounting team.

Time-Wasting Processes

Promotional pricing, a key aspect of their business, was tedious in the old solution. Joni Jarnagin, Marketing & Key Accounts Manager, would have to search, open, and change the price on individual products one at a time (often the same products over and over but for different promotions), a process that could take over an hour depending on how many items were going on or off sale and how many different promotions were running. With a custom feature in aACE, she can configure all item prices in one window for each promotion, thereby reducing this process to a fraction of the time — 15 minutes or less!

Increasing Prices

Their old ERP suite’s increasing yearly subscription fee had become untenable for a medium-sized business such as Redd Remedies. aACE is priced to be affordable to SMBs yet powerful enough to compete with big-ticket ERP suites like NetSuite.

RESULTS

Expedited Order Management

Automated workflows in Customer Care and Shipping have been able to reduce order entry and fulfilment errors, minimize the time it takes for order approval due to automated pricing built into promotional campaigns, and drastically improve their ship time from order entry to out the door. Overall this means more satisfied customers as their orders arrive more quickly and with greater accuracy than ever.

Increased Visibility in Shipping

Efficiencies in the shipping department are crucial to Redd Remedies' success. In aACE, once an order is drawn up, the details are automatically handed off to warehouse iPads via the aACE Pick App. Barcode scanners make picking products off the shelf both quick and error-free. After an order has been picked, the details are handed off to ReadyCloud, a fully integrated shipping solution that calculates costs and prints labels. When the shipment is ready to go, final details are passed back to aACE to charge the customer's credit card, and if the card is declined then the warehouse is notified to hold it until payment is received. The aACE shipping solution has helped reduce picking errors, assisted in a speedy pick and pack process, and prevented the loss of unpaid merchandise going out the door.

Smoother Sales Promotions

A custom "mix-and-match" feature allows pricing to be configured dynamically depending on the type of product and the volume ordered. This saves time and effort, especially since multiple promotions are run simultaneously, each with different start and end dates. The system automatically calculates prices based on the promotion so staff don’t have to input sales prices manually, saving time and preventing user errors.

IN THEIR OWN WORDS

Here’s what Daniel Chapman has to say about his company’s switch to aACE:

“A friend at Vital Planet — another midsize business in the nutrition industry that has been using aACE for over two years — brought aACE to my attention. As a possible alternative to NetSuite (which we had been using for five years), he explained that aACE is user-friendly, offers easy-to-pull reports, and is priced attractively for a solution of its caliber. My team did some homework and felt we should move forward decisively, deploying aACE on an aggressive timeline to avoid another year's subscription. In only two months we were able to hit the ground running with aACE 5, and overall the change has been seamless. The more we use this program, the more we love it!

"The biggest asset to our company has been the automated workflows, especially in our customer care and shipping departments. We have been able to reduce order entry errors, minimize order approval due to built-in double checks and accuracy of promotions/campaigns, and drastically improve our ship time from order entry to out-the-door. The shipping integration has helped reduce picking errors and assist in a speedy pick and pack process. Clearly the architecture of the aACE suite has been thought out very well. aACE is already helping us save hundreds of labor-hours each month and we feel aACE 5 is a much better match for our company.”

Do you or someone you know need a change from one-size-fits-all ERP tools? Check out our videos to learn more about whether aACE business management software for Mac and PC can help accelerate your company.