In 2016, the business consulting group Accenture conducted a survey of almost 1,900 C-suite executives around the world. This “Cloud in the Boardroom” study (available as a LinkedIn slideshare) found that even though 95% of these leaders had a five-year cloud strategy, only 38% had aligned... Learn More
Smartphone sales reached $60 billion last year, but the offline sales affected by smartphones — that exceeded $1 trillion. And experts predict both of these numbers are going to increase.The experts making these predictions are Forrester Research. Their findings are available in a report titled... Learn More
Last month Amazon Web Services (AWS) experienced an outage. When their cloud-computing network went down, it brought with it a number of major Internet sites ― Quora, Business Insider, Netflix, Reddit and Slack ― and many more smaller sites. Observers reported that the event also impacted... Learn More
A checklist can be a great resource when you confront the daily decisions about your small business. This is actually one of the reasons a CRM package is so valuable. When you have a high-level view of customer patterns, plus details about each client's interactions with your company, you can... Learn More
Imagine if your favorite team (might be the Jayhawks, might not) decided to play without a plan. Just everyone jump in there and do whatever seems best. They might make a fairly good showing in a pick-up game down at the park. After all, they've spent a lot of time developing their expertise.... Learn More
With the independence and excitement of starting your own business, there also comes the pressure of completing your own taxes. But one thing worse than taking care of your tax obligations is NOT taking care of them. To help you with extra tax support for small businesses, the U.S. Small Business... Learn More
It may be the Year of the Rooster on the Chinese zodiac, but in business trends a more fitting name might be the Year of the Customer. In several ways, small, mid-sized, and enterprise-level businesses are turning to their clients for guidance. Seeking out customer preferences helps companies hone... Learn More
Any small business can jump on the ecommerce bandwagon. There are abundant tools and services that make it easy to get started. However, just having a storefront online doesn't mean people will line up to give you money. Customers know there are other sellers they can find — any disruption to... Learn More
The correct answer from your employees should be, "We are." This answer is the one recommended by Guy Nirpaz, author of Farm Don't Hunt: The Definitive Guide to Customer Success. In his book and on his blog, Guy elaborates on the vital shift from "customer management" to "customer success." Pop... Learn More
