It may be the Year of the Rooster on the Chinese zodiac, but in business trends a more fitting name might be the Year of the Customer. In several ways, small, mid-sized, and enterprise-level businesses are turning to their clients for guidance. Seeking out customer preferences helps companies hone... Learn More
Any small business can jump on the ecommerce bandwagon. There are abundant tools and services that make it easy to get started. However, just having a storefront online doesn't mean people will line up to give you money. Customers know there are other sellers they can find — any disruption to... Learn More
The correct answer from your employees should be, "We are." This answer is the one recommended by Guy Nirpaz, author of Farm Don't Hunt: The Definitive Guide to Customer Success. In his book and on his blog, Guy elaborates on the vital shift from "customer management" to "customer success." Pop... Learn More
On Feb. 23, Avalara is hosting a free webinar about sales tax on drop shipping regulations.Drop shipping can be fantastic for your inventory and warehouse, but a headache for calculating sales taxes. To clarify the rules and regulations, Marilyn Wethekam, J.D., LL.M. will discuss the most common... Learn More
From 2004 to today, there have been a number of dramatic data breaches, as shown in this interactive data visualization from InformationIsBeautiful.net. Organizations as varied as AOL.com and the 2016 Clinton presidential campaign have had records stolen.In this climate, Avalara is working to... Learn More
With new leaders coming to office in the U.S. and around the world, 2017 may be a year of sharp changes. Some of these new arrangements will certainly impact American small businesses. But each small business owner must still plan for company growth. DirectCapital polled a number of these... Learn More
The 2017 FileMaker State of the Custom App Report (free download) focuses on citizen developers. The term "citizen developer" is still young, in its pre-Wikipedia stage even. However Gartner has already defined the term in its IT Glossary: a user who creates new business applications for... Learn More
Here's an often overlooked fact about your taxes: not only can you be audited based on income tax returns, but states can also investigate a company's sales tax compliance. And sales tax regulations can be every bit as complicated as the rules for income tax--especially at the state... Learn More
If we backtrack from a perfect user experience to find out what made it happen, what do we find at the starting point? A mindset in the business owner, in many cases. More specifically, a belief that his team should be free to leverage every piece of information they have to support that perfect... Learn More
