Capterra Reviews

aACE covered our needs aACE will be our system going forward, do not see any reason to look elsewhere. ☺Customization was the key for us, we were able to handle basics of Accounting, Sales and Purchases but more importantly we were able to customize to address product specifications, jobs in progress and track raw material and finish products with associated cost. ☹Only problem we encountered was in transition from original system to upgrade, but customer support did an excellent job of getting us through the transition. Would like to see Payroll added.

aACE for the Win ☺The fully integrated accounting and inventory modules, multiple built-in integrations with external systems, and the fact that it built on the FileMaker Platform have allowed us to implement a robust, highly customized ERP system at a fraction of the typical cost. We were able to integrate aACE with our pre-existing systems to allow for a controlled, staged transition from legacy to new with minimal disruptions to daily operations. ☹I wouldn't call it a dislike per se, but my biggest challenge was simply adapting to a system whose interface conventions were no of my own design. The List View paradigm that aACE uses was foreign to me at first, but over time I recognized the benefits inherent in it.

aACE replaced 3 pieces of software that we used to run our business. We have run our business in aACE for almost 4 years. We definitely grew in proficiency, capability and efficiency. Every year we look into how to make our processes even better within aACE. ☺aACE is a user friendly software and has a pleasant interface. It can do so much at the same time: manage accounting processes, business management, CRM accounts, create projects, tasks, jobs, manage employee records. Our company used to run the business using not just File Maker but also QuickBooks, Word, Excel. After implementing aACE we stopped using QB for accounting, Word for Proposals, Excel for large reports. All is now done in aACE. What I like the most is that records are linked and you can go, for example, from a client order to related purchase orders, invoices, tasks, shipments, etc. You can track many things. You can set user preferences and many custom access privileges. There is also a cool feature to sort the records and fine tune your search. ☹Since our business is pretty unique in operations we often need to create custom fields. This is time consuming and can be costly.

Adaptable full business management software aACe helped us to bring all of our company functions together into one system. This has helped us with automating reporting and avoiding the need for extra cross checking among systems. ☺aAce, has been a great management tool for us. We required a flexible solution to match a quirky business but also a structure that would help us to follow GAAP and other Best Practice specifics. As with any large system implementation this has taken some time, money and adaptations. We are very happy now with where we are though. ☹Lack of an instruction manual and limits in "help" database has been a challenge for users.

A modern ERP that actually works We've been using aACE 4 since 2011, some of the key transactions it has helped process include: - 200,000 documents - 110,000 emails - 31,000 shipments - 19,000 purchase orders We were anxious about aACE's ability to handle the volume of work we would be putting into it. Compared to other products with larger market share and higher prices, we were uncertain if aACE would eventually hold us back. Since we went live in 2011, the company has doubled in size and aACE is showing no signs of slowing down. We've completely changed our outlook from how might this system hold us back to how are we holding ourselves back by not integrating process x into the system. ☺The interface design is clear and consistent. Anyone who has basic computer experience can quickly adjust to using aACE 4, and once you understand how any of the common features work you will be able to apply that understanding to all other areas of the system. ☹I wish it did absolutely everything so that we didn't have to use any other software to run the business. HR is probably the biggest missing piece.

We have been using aACE since 2009 and it has been a major improvement over QuickBooks. It is very easy to use and at the same time a very comprehensive and versatile product. ☺It does just about anything you could need, we needed builds, i.e. a sale item that is composed of several other items, to keep our inventory straight. Probably the biggest advantage is that my accountant can directly access our server and get what she needs when she needs it. It is overall very easy to use and we have over 800 SKU's so that is important. ☹Outside of some very minor spelling and syntax errors I really cannot complain. It would be nice if some of the features were easier to access (deeper features like certain reports) but it is overall pretty easy to use.

A complete system + custom solutions I have been an aACE user for about 8 years and I find myself constantly impressed with functionality and use of the system. aACE offers a wide range of reports and views that allow me and my coworkers visibility to the things we need in order to manage our clients and projects. Additionally, working with the aACE team has been incredible. Their team is thoughtful and readily available. They are open to talk through specific business problems and offer up solutions that cater to our needs. The customization available in this system is helpful for our business -- allowing us to create unique reports and views that are specific to our projects and clients. ☺Fully-integrated system from sales to GL. Customization available within the system. Ease of export of data for reports ☹Not the most intuitive at times (although I believe that is being addressed in the latest version). Slow system.

aACE was a Critical Component to the Success of our Company's Future I'm the IT administrator for our company. Coming off Quickbooks, we found that QB just wasn't offering us all the flexibility and horsepower we needed from an ERP. It needed to handle all the complexities of our day to day operations, give us the reports we needed, integrate into our existing process - and then fade into the background as everyone became comfortable with it to get the job done. aACE has done all that. It transformed our order fulfillment process during implementation by helping us see trouble spots in our processes. aACE was able to customize a few key components for us very intelligently that now just work. Exactly the way we need them to. Employee adoption was slow to start, like most ERP's, but now even our most technology-adverse employees use aACE as reliably as the notepad beside their mouse. Three years later, we're going strong and preparing to launch new initiatives to promote future growth. That process requires a lot of thought and preparation, but one thing we don't have to worry about is if aACE can handle it. There have been several occasions in our company strategy meetings where the question is asked "Can aACE do that?" and it's a pleasure every time when I get to say, "Yeah that's already built in." The software is intuitive, smart, and reliable. Sometimes I check my aACE server uptime just to see how long it's been since the last restart because we don't have issues with it. It just works for months on end. As a technology professional, I was sensitive to the aesthetics, workflow and usability of the software - all important qualities for it to be a "fade into the background" kind of solution. From first glance to present day, I'm continually impressed by how aACE works the way you expect it to. I've had a chance to demo the aACEv5 environment and on top of it being a welcomed face-lift, the attention to detail in new features and how existing features were improved is uncanny. You can tell the developers have an eye for detail and are not afraid to scrap, redo and improve. I can't wait to launch aACE 5 in our organization! ☺The software does what you'd expect from an ERP and the user interface is not complicated or hurried in menus. It's all right in front of you! ☹Nothing that wasn't quickly taken care of. Anytime their support documentation online didn't have the answers I was looking for, aACE had a quick response through my support rep. I'm happy to see the continued growth of the online documentation.

THE BEST IN EVERYTHING! Changing software can be the biggest nightmare, and I am ever grateful that we chose to change to aAce. We have been using aAce for 8+ years and going with their advanced intergrated software was our best decision ever. It was necessary for the software to be customized to our needs. We manufacture men's custom dress shirts, and tracking inventory is critical to us. This software works better than we ever hoped. The best part is their support team, which is exceptional, being prompt, knowledgeable and professional. No virtual attendants here. Thank you aAce for becoming part of our company. ☺The support and their willingness to work with us on every request. ☹We have not experienced any

Fantastic software, service & customisation We have been using aACE since 2009 and are very impressed with the ease of use and customisation options. We were struggling for years with an off the shelf CRM and accounts solution that just didn't suit our business. We then found aACE and spent time with the developers to customise it and make it work exactly how we wanted it. The customisation and the migration of our data were seamless with lots of training offered to all our users. Any changes we required were actioned quickly & the ongoing customer support has been fantastic. We are UK based so there have been a lot of changes with dates & currency formats which aACE have been meticulous about. We manufacture bespoke trophies and 3 years ago we decided to completely integrate our production schedule with a calendar into aAce for our workshop and despatch department to access too. We were previously using a separate calendar, which meant a lot of duplicating data. The development took a little longer than we had planned which meant go live was right in the middle of our busiest event period. We're deliberated if we should wait but decided to go for it and it was the best decision we have made. It has enabled our sales team to spend more time selling rather than copying data and everybody within the company has access to all the information required to complete an order without any issues or miscommunication. It has been wonderful working with aAce and thankyou for understanding our English ways! ☺Full customisable with great support ☹None